[LunaMar]BEE LOVE BRACELET
-
Estimated Delivery:Nov 16 - Nov 20
[LunaMar]BEE LOVE BRACELET
DESCRIPTION
- Color: Rose Gold, Gold, Silver
- Stone: No
- Ref.3578
- Material:
- V-Gold - 18k gold plated
- SS925 Sterling Silver - 18k gold plated - Size : 17
- Add us on WhatsApp to request real-time photos or videos of our products, ensuring you shop with confidence.
- Before shipping, you can request actual photos or videos of your order items. We want you to be completely satisfied with what you see before it ships.
- Unsure about sizing? Check our detailed size guide or contact our friendly customer service team anytime for assistance.
- For returns and exchanges, please refer to our comprehensive refund policy. We aim to make your shopping experience worry-free and transparent.
_
Please get in touch with us via e-mail or our contact form if you need any assistance.
We are here for you.
I. Free Shipping Policy
Shop with confidence and enjoy free shipping on qualifying orders! Free shipping eligibility will be clearly displayed on the checkout page based on your region and order conditions.
Currently, there is no universal free-shipping threshold for other regions. Please refer to the final checkout page for the most accurate shipping options and benefits.
II. Order Processing Time
Once your order is placed, we will immediately begin production and preparation. Each item requires careful crafting, processing, and curing time before shipment:
- Under normal circumstances, most orders are shipped within 1–3 business days.
- During peak seasons, holidays, or promotional events, the processing time may be extended to 5 business days.
- If your order includes multiple items produced by different teams, your order may be shipped in multiple separate packages, and you may receive them at different times.
III. Estimated Shipping Time by Region
Delivery times vary by destination and are calculated in natural days after the order is shipped.
| Country | Code | Estimated Shipping Time |
|---|---|---|
| USA | US | 8–15 days |
| Canada | CA | 10–15 days |
| Mexico | MX | 15–30 days |
| Puerto Rico | PR | 12–18 days |
| Remote Areas of USA | RA | 12–18 days |
| UK | GB | 5–12 days |
| France | FR | 8–12 days |
| Germany | DE | 5–12 days |
| Italy | IT | 10–12 days |
| Spain | ES | 7–12 days |
| Netherlands | NL | 10–12 days |
| Austria | AT | 9–11 days |
| Belgium | BE | 10–12 days |
| Bulgaria | BG | 7–15 days |
| Switzerland | CH | 10–12 days |
| Cyprus | CY | 7–15 days |
| Czech Republic | CZ | 7–15 days |
| Denmark | DK | 7–15 days |
| Estonia | EE | 7–15 days |
| Finland | FI | 7–15 days |
| Greece | GR | 7–15 days |
| Croatia | HR | 7–15 days |
| Hungary | HU | 7–15 days |
| Ireland | IE | 7–15 days |
| Lithuania | LT | 7–15 days |
| Luxembourg | LU | 10–12 days |
| Latvia | LV | 7–15 days |
| Malta | MT | 7–15 days |
| Norway | NO | 7–15 days |
| Poland | PL | 7–12 days |
| Portugal | PT | 7–12 days |
| Romania | RO | 7–15 days |
| Sweden | SE | 7–15 days |
| Slovenia | SI | 7–15 days |
| Slovakia | SK | 7–15 days |
| Ukraine | UA | 7–15 days |
| Brazil | BR | 15–25 days |
| Chile | CL | 12–20 days |
| Colombia | CO | 15–30 days |
| Peru | PE | 20–40 days |
| Australia | AU | 8–15 days |
| New Zealand | NZ | 8–15 days |
| Japan | JP | 3–9 days |
| Hong Kong (China) | HK | 3–7 days |
| India | IN | 10–13 days |
| South Korea | KR | 7–13 days |
| Malaysia | MY | 11–15 days |
| Philippines | PH | 11–15 days |
| Singapore | SG | 7–14 days |
| Thailand | TH | 5–10 days |
| Taiwan (China) | TW | 7–9 days |
| UAE | AE | 8–15 days |
| Bahrain | BH | 8–13 days |
| Israel | IL | 8–15 days |
| Jordan | JO | 10–16 days |
| Oman | OM | 9–15 days |
| Qatar | QA | 10–15 days |
| Saudi Arabia | SA | 8–15 days |
| Turkey | TR | 7–15 days |
| Vietnam | VN | 4–13 days |
| Angola | AO | 13–15 days |
| Ghana | GH | 15–18 days |
| Kenya | KE | 15–18 days |
| Morocco | MA | 10–15 days |
| Nigeria | NG | 15–18 days |
| Rwanda | RW | 11–15 days |
| Tanzania | TZ | 13–15 days |
| Uganda | UG | 15–18 days |
| South Africa | ZA | 15–30 days |
IV. Important Notes
- Shipping times are counted from the actual shipment date, not the order date.
- Delivery may be delayed due to holidays, customs clearance, weather conditions, or other force majeure factors.
- Please ensure your shipping address and contact details are accurate to avoid delivery failure or return.
- If you have questions about order status or shipping issues, please contact our customer service team for assistance.
Favorite Brand Official After-Sales Service Policy
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<style>
/* 只限定在 .policy-wrap 容器内,不会污染全局 */
.policy-wrap * {
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.policy-wrap {
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color: #222;
line-height: 1.7;
padding: 40px 20px;
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margin: 0 auto;
background: #ffffff;
padding: 50px;
border-radius: 12px;
box-shadow: 0 2px 15px rgba(0,0,0,0.06);
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.policy-container h1 {
font-size: 28px;
color: #111;
text-align: center;
margin-bottom: 40px;
font-weight: 600;
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margin: 32px 0 14px;
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.policy-container h3 {
font-size: 17px;
margin: 20px 0 10px;
color: #333;
font-weight: 500;
}
.policy-container p {
margin-bottom: 12px;
font-size: 15px;
color: #444;
}
.policy-container .highlight-notice {
background: #fff6e8;
padding: 14px 18px;
border-left: 4px solid #d4af37;
margin: 16px 0;
border-radius: 4px;
}
.policy-container .important-title {
color: #b82626;
}
.policy-container .strict-rule {
background: #f7f9fc;
padding: 16px 20px;
border-left: 4px solid #4472c4;
border-radius: 6px;
margin: 12px 0 20px;
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.policy-container ul {
padding-left: 22px;
margin: 10px 0 16px;
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.policy-container li {
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font-size: 15px;
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height: 1px;
background: #eeeeee;
margin: 30px 0;
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.policy-container strong {
color: #111;
}
@media (max-width: 768px) {
.policy-wrap {
padding: 20px 10px;
}
.policy-container {
padding: 25px;
}
.policy-container h1 {
font-size: 24px;
}
}
</style>
</head>
<body>
<div class="policy-wrap">
<div class="policy-container">
<h1>LunaMar Jewelry Brand Official After-Sales Service Policy</h1>
<h2>I. Brand After-Sales Commitment</h2>
<p>LunaMar Jewelry takes full responsibility for the exquisite craftsmanship and premium quality of every piece of jewelry. We are dedicated to creating finely crafted, durable high-end jewelry and providing a comprehensive after-sales system to bring you a worry-free and comfortable shopping experience.</p>
<p>If you have any questions regarding the return application process, please feel free to contact us anytime via our official email or WhatsApp.</p>
<div class="divider"></div>
<h2>II. 30-Day No-Reason Return Policy</h2>
<h3>2.1 Application Timeframe & Submission Method</h3>
<p>Return requests must be submitted within 30 natural days after the parcel is delivered. To initiate a return, please contact our customer service via email or WhatsApp and attach the order receipt or valid proof of purchase.</p>
<h3>2.2 Return Address & Receiving Standards</h3>
<p>You must request the official return address from our customer service via email. Parcels returned directly without prior official authorization will not be processed or accepted.</p>
<h3>2.3 Return Shipping & Restocking Fees Borne by Buyer</h3>
<p>For returns arising from personal preference, the return shipping costs must be borne by the buyer, and the buyer is responsible for arranging the logistics. We will deduct a 30% restocking and handling fee based on the original order amount, and the remaining balance will be your final refund.</p>
<h3>2.4 Eligible Return Condition</h3>
<p>Returned items must remain in brand-new, original condition: unworn, unused, scratch-free, unaltered, and with no artificial damage. The original factory packaging, protective films, tags, and a full set of matching accessories must be intact and returned completely.</p>
<h3>2.5 Non-Returnable / Non-Exchangeable Items</h3>
<p>Customized and personalized jewelry (exclusive bespoke designs, custom sizes, engraved items, etc.), care accessories, clearance/discount items, and gift cards are final sale and cannot be returned or exchanged. Returns due to the buyer selecting the wrong size or style are also non-refundable.</p>
<p>If you are unsure whether your item qualifies for a return, please email customer service in advance.</p>
<h3>2.6 Mandatory Proof for Damaged / Defective Returns</h3>
<div class="strict-rule">
<p>If you are requesting a return due to product manufacturing defects or transit damage, you <strong>must</strong> send the following complete evidence to our official after-sales email or WhatsApp within 48 hours of signing for the parcel:</p>
<ul>
<li>Clear, close-up photos or a complete unedited video of all damaged areas on the product.</li>
<li>Photos of the complete outer packaging, clearly displaying the original shipping label.</li>
</ul>
<p>Return requests submitted without valid proof after 48 hours will be processed as voluntary personal returns, meaning a 30% restocking fee will be deducted, and all return shipping costs will be borne by the buyer.</p>
</div>
<div class="divider"></div>
<h2>III. Exchange Policy</h2>
<p>To ensure you receive your desired new item as quickly as possible, LunaMar Jewelry adopts a "Return First, Reorder Later" exchange process:</p>
<p>Please submit a return application for your current item following all the return rules above. Once the return is approved, you can place a new order directly on our official website for your preferred style.</p>
<div class="divider"></div>
<h2>IV. Refund Process & Timeframe</h2>
<p>After we receive and inspect the returned parcel, we will immediately send you an email notifying you of the return review results.</p>
<p>Upon approval, the remaining amount (after deducting relevant fees) will be refunded to your original payment account within 10 business days.</p>
<p>Please note that banks and credit card institutions require additional time to process funds.</p>
<p>If you still have not received your refund 15 business days after approval, please contact us via email or WhatsApp to follow up.</p>
<div class="divider"></div>
<h2>V. Defective / Incorrect Item Compensation Policy</h2>
<h3>Inspection Reminder</h3>
<p>Please fully inspect your goods immediately upon signing for the parcel. If you receive an item with manufacturing defects, transit damage, or an incorrect style, please contact us within 7 natural days of delivery.</p>
<h3>Fast Compensation Process</h3>
<p>Send clear close-up photos of the defect and a complete unboxing video to our customer service email. Once we verify that it is indeed a quality issue or transit damage, we will send you a brand-new replacement for free. <strong>The shipping fee for sending the replacement item will be borne by the buyer</strong>, and you do not need to return the defective item.</p>
<div class="divider"></div>
<h2 class="important-title">VI. Order Cancellation Rules (Important)</h2>
<div class="highlight-notice">
<p><strong>1. Free Cancellation Within 1 Hour</strong><br>If you email customer service to cancel your order within 1 hour of completing your payment, you will receive a full refund to your original payment method.</p>
<p><strong>2. Late Cancellation Fee</strong><br>If you apply to cancel the order more than 1 hour after payment, a 10% payment gateway processing fee will be deducted from the total order amount, and the remaining balance will be refunded.</p>
</div>
<div class="divider"></div>
<h2>VII. Lost / Abnormal Shipments</h2>
<p>If the tracking information shows "Delivered" but you have not received the parcel, or if it is confirmed lost in transit:</p>
<p>Please initiate an official inquiry with your local post office or logistics carrier first, and simultaneously notify us via email. We will provide a full set of logistics documents to assist you in holding the carrier accountable.</p>
<p>Once the local logistics carrier issues an official lost parcel certificate, you may choose between a free reshipment or a full refund.</p>
<div class="divider"></div>
<h2>VIII. Lifetime Craftsmanship Warranty Service</h2>
<p>All jewelry under the LunaMar Jewelry brand enjoys a lifetime craftsmanship warranty.</p>
<p>Provided the jewelry is properly cared for under normal conditions, we offer free repair or replacement services for non-artificial manufacturing defects, such as loose gemstones or cracked metal mountings caused by factory craftsmanship issues.</p>
<p>The warranty does not cover everyday wear and tear, accidental artificial damage, unauthorized alterations, or damage caused by improper wear.</p>
</div>
</div>
</body>
Recently Viewed Products
Discover more in our FAQ
Are the stones real diamonds?
Our stone type is 5A Zircon+D Color Moissanite, which is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear. Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, the Luna Mar Jewelry® Stone was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment.
Will this jewelry turn my skin green?
No, our jewelry won't turn your skin green. Jewelry that turn your skin green is made of copper. Our jewelry are made of 925 sterling silver, and the quality has been verified by International Institution SGS.
How do I know the quality is good?
A: Every product page includes real, unfiltered photos and a 30-second video showing the actual item. premium hardware, and each piece passes a 12-point quality inspection before shipping. We also offer a 30-day return policy so you can inspect it in person risk-free.
What payment methods do you accept?
A: We accept Visa, Mastercard, Apple Pay &Google Pay,Cryptocurrency (BTC/USDT), and bank transfer. All payments are processed through secure, PCI-DSS compliant gateways.
What happens if my package gets seized by customs?
A: If your package is seized, we will reship your order for free (once per order). If the reshipment also fails, we'll issue a full refund. Simply contact our support team and we'll handle everything.
How long until I receive my jewelry?
I. Free Shipping Policy
Shop with confidence and enjoy free shipping on qualifying orders! Free shipping eligibility will be clearly displayed on the checkout page based on your region and order conditions.
Currently, there is no universal free-shipping threshold for other regions. Please refer to the final checkout page for the most accurate shipping options and benefits.
II. Order Processing Time
Once your order is placed, we will immediately begin production and preparation. Each item requires careful crafting, processing, and curing time before shipment:
- Under normal circumstances, most orders are shipped within 1–3 business days.
- During peak seasons, holidays, or promotional events, the processing time may be extended to 5 business days.
- If your order includes multiple items produced by different teams, your order may be shipped in multiple separate packages, and you may receive them at different times.
III. Estimated Shipping Time by Region
Delivery times vary by destination and are calculated in natural days after the order is shipped.
| Country | Code | Estimated Shipping Time |
|---|---|---|
| USA | US | 8–15 days |
| Canada | CA | 10–15 days |
| Mexico | MX | 15–30 days |
| Puerto Rico | PR | 12–18 days |
| Remote Areas of USA | RA | 12–18 days |
| UK | GB | 5–12 days |
| France | FR | 8–12 days |
| Germany | DE | 5–12 days |
| Italy | IT | 10–12 days |
| Spain | ES | 7–12 days |
| Netherlands | NL | 10–12 days |
| Austria | AT | 9–11 days |
| Belgium | BE | 10–12 days |
| Bulgaria | BG | 7–15 days |
| Switzerland | CH | 10–12 days |
| Cyprus | CY | 7–15 days |
| Czech Republic | CZ | 7–15 days |
| Denmark | DK | 7–15 days |
| Estonia | EE | 7–15 days |
| Finland | FI | 7–15 days |
| Greece | GR | 7–15 days |
| Croatia | HR | 7–15 days |
| Hungary | HU | 7–15 days |
| Ireland | IE | 7–15 days |
| Lithuania | LT | 7–15 days |
| Luxembourg | LU | 10–12 days |
| Latvia | LV | 7–15 days |
| Malta | MT | 7–15 days |
| Norway | NO | 7–15 days |
| Poland | PL | 7–12 days |
| Portugal | PT | 7–12 days |
| Romania | RO | 7–15 days |
| Sweden | SE | 7–15 days |
| Slovenia | SI | 7–15 days |
| Slovakia | SK | 7–15 days |
| Ukraine | UA | 7–15 days |
| Brazil | BR | 15–25 days |
| Chile | CL | 12–20 days |
| Colombia | CO | 15–30 days |
| Peru | PE | 20–40 days |
| Australia | AU | 8–15 days |
| New Zealand | NZ | 8–15 days |
| Japan | JP | 3–9 days |
| Hong Kong (China) | HK | 3–7 days |
| India | IN | 10–13 days |
| South Korea | KR | 7–13 days |
| Malaysia | MY | 11–15 days |
| Philippines | PH | 11–15 days |
| Singapore | SG | 7–14 days |
| Thailand | TH | 5–10 days |
| Taiwan (China) | TW | 7–9 days |
| UAE | AE | 8–15 days |
| Bahrain | BH | 8–13 days |
| Israel | IL | 8–15 days |
| Jordan | JO | 10–16 days |
| Oman | OM | 9–15 days |
| Qatar | QA | 10–15 days |
| Saudi Arabia | SA | 8–15 days |
| Turkey | TR | 7–15 days |
| Vietnam | VN | 4–13 days |
| Angola | AO | 13–15 days |
| Ghana | GH | 15–18 days |
| Kenya | KE | 15–18 days |
| Morocco | MA | 10–15 days |
| Nigeria | NG | 15–18 days |
| Rwanda | RW | 11–15 days |
| Tanzania | TZ | 13–15 days |
| Uganda | UG | 15–18 days |
| South Africa | ZA | 15–30 days |
IV. Important Notes
- Shipping times are counted from the actual shipment date, not the order date.
- Delivery may be delayed due to holidays, customs clearance, weather conditions, or other force majeure factors.
- Please ensure your shipping address and contact details are accurate to avoid delivery failure or return.
- If you have questions about order status or shipping issues, please contact our customer service team for assistance.
What if I don't like my jewelry after receive it?
Don't worry about it. We promise an easy 30-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.
What's the refund policy?
Favorite Brand Official After-Sales Service Policy
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<style>
/* 只限定在 .policy-wrap 容器内,不会污染全局 */
.policy-wrap * {
margin: 0;
padding: 0;
box-sizing: border-box;
font-family: 'Segoe UI', Roboto, Helvetica, Arial, sans-serif;
}
.policy-wrap {
background-color: #f8f8f8;
color: #222;
line-height: 1.7;
padding: 40px 20px;
}
.policy-container {
max-width: 900px;
margin: 0 auto;
background: #ffffff;
padding: 50px;
border-radius: 12px;
box-shadow: 0 2px 15px rgba(0,0,0,0.06);
}
.policy-container h1 {
font-size: 28px;
color: #111;
text-align: center;
margin-bottom: 40px;
font-weight: 600;
border-bottom: 1px solid #eee;
padding-bottom: 16px;
}
.policy-container h2 {
font-size: 20px;
color: #222;
margin: 32px 0 14px;
font-weight: 600;
}
.policy-container h3 {
font-size: 17px;
margin: 20px 0 10px;
color: #333;
font-weight: 500;
}
.policy-container p {
margin-bottom: 12px;
font-size: 15px;
color: #444;
}
.policy-container .highlight-notice {
background: #fff6e8;
padding: 14px 18px;
border-left: 4px solid #d4af37;
margin: 16px 0;
border-radius: 4px;
}
.policy-container .important-title {
color: #b82626;
}
.policy-container .strict-rule {
background: #f7f9fc;
padding: 16px 20px;
border-left: 4px solid #4472c4;
border-radius: 6px;
margin: 12px 0 20px;
}
.policy-container ul {
padding-left: 22px;
margin: 10px 0 16px;
}
.policy-container li {
margin-bottom: 8px;
font-size: 15px;
color: #444;
}
.policy-container .divider {
height: 1px;
background: #eeeeee;
margin: 30px 0;
}
.policy-container strong {
color: #111;
}
@media (max-width: 768px) {
.policy-wrap {
padding: 20px 10px;
}
.policy-container {
padding: 25px;
}
.policy-container h1 {
font-size: 24px;
}
}
</style>
</head>
<body>
<div class="policy-wrap">
<div class="policy-container">
<h1>LunaMar Jewelry Brand Official After-Sales Service Policy</h1>
<h2>I. Brand After-Sales Commitment</h2>
<p>LunaMar Jewelry takes full responsibility for the exquisite craftsmanship and premium quality of every piece of jewelry. We are dedicated to creating finely crafted, durable high-end jewelry and providing a comprehensive after-sales system to bring you a worry-free and comfortable shopping experience.</p>
<p>If you have any questions regarding the return application process, please feel free to contact us anytime via our official email or WhatsApp.</p>
<div class="divider"></div>
<h2>II. 30-Day No-Reason Return Policy</h2>
<h3>2.1 Application Timeframe & Submission Method</h3>
<p>Return requests must be submitted within 30 natural days after the parcel is delivered. To initiate a return, please contact our customer service via email or WhatsApp and attach the order receipt or valid proof of purchase.</p>
<h3>2.2 Return Address & Receiving Standards</h3>
<p>You must request the official return address from our customer service via email. Parcels returned directly without prior official authorization will not be processed or accepted.</p>
<h3>2.3 Return Shipping & Restocking Fees Borne by Buyer</h3>
<p>For returns arising from personal preference, the return shipping costs must be borne by the buyer, and the buyer is responsible for arranging the logistics. We will deduct a 30% restocking and handling fee based on the original order amount, and the remaining balance will be your final refund.</p>
<h3>2.4 Eligible Return Condition</h3>
<p>Returned items must remain in brand-new, original condition: unworn, unused, scratch-free, unaltered, and with no artificial damage. The original factory packaging, protective films, tags, and a full set of matching accessories must be intact and returned completely.</p>
<h3>2.5 Non-Returnable / Non-Exchangeable Items</h3>
<p>Customized and personalized jewelry (exclusive bespoke designs, custom sizes, engraved items, etc.), care accessories, clearance/discount items, and gift cards are final sale and cannot be returned or exchanged. Returns due to the buyer selecting the wrong size or style are also non-refundable.</p>
<p>If you are unsure whether your item qualifies for a return, please email customer service in advance.</p>
<h3>2.6 Mandatory Proof for Damaged / Defective Returns</h3>
<div class="strict-rule">
<p>If you are requesting a return due to product manufacturing defects or transit damage, you <strong>must</strong> send the following complete evidence to our official after-sales email or WhatsApp within 48 hours of signing for the parcel:</p>
<ul>
<li>Clear, close-up photos or a complete unedited video of all damaged areas on the product.</li>
<li>Photos of the complete outer packaging, clearly displaying the original shipping label.</li>
</ul>
<p>Return requests submitted without valid proof after 48 hours will be processed as voluntary personal returns, meaning a 30% restocking fee will be deducted, and all return shipping costs will be borne by the buyer.</p>
</div>
<div class="divider"></div>
<h2>III. Exchange Policy</h2>
<p>To ensure you receive your desired new item as quickly as possible, LunaMar Jewelry adopts a "Return First, Reorder Later" exchange process:</p>
<p>Please submit a return application for your current item following all the return rules above. Once the return is approved, you can place a new order directly on our official website for your preferred style.</p>
<div class="divider"></div>
<h2>IV. Refund Process & Timeframe</h2>
<p>After we receive and inspect the returned parcel, we will immediately send you an email notifying you of the return review results.</p>
<p>Upon approval, the remaining amount (after deducting relevant fees) will be refunded to your original payment account within 10 business days.</p>
<p>Please note that banks and credit card institutions require additional time to process funds.</p>
<p>If you still have not received your refund 15 business days after approval, please contact us via email or WhatsApp to follow up.</p>
<div class="divider"></div>
<h2>V. Defective / Incorrect Item Compensation Policy</h2>
<h3>Inspection Reminder</h3>
<p>Please fully inspect your goods immediately upon signing for the parcel. If you receive an item with manufacturing defects, transit damage, or an incorrect style, please contact us within 7 natural days of delivery.</p>
<h3>Fast Compensation Process</h3>
<p>Send clear close-up photos of the defect and a complete unboxing video to our customer service email. Once we verify that it is indeed a quality issue or transit damage, we will send you a brand-new replacement for free. <strong>The shipping fee for sending the replacement item will be borne by the buyer</strong>, and you do not need to return the defective item.</p>
<div class="divider"></div>
<h2 class="important-title">VI. Order Cancellation Rules (Important)</h2>
<div class="highlight-notice">
<p><strong>1. Free Cancellation Within 1 Hour</strong><br>If you email customer service to cancel your order within 1 hour of completing your payment, you will receive a full refund to your original payment method.</p>
<p><strong>2. Late Cancellation Fee</strong><br>If you apply to cancel the order more than 1 hour after payment, a 10% payment gateway processing fee will be deducted from the total order amount, and the remaining balance will be refunded.</p>
</div>
<div class="divider"></div>
<h2>VII. Lost / Abnormal Shipments</h2>
<p>If the tracking information shows "Delivered" but you have not received the parcel, or if it is confirmed lost in transit:</p>
<p>Please initiate an official inquiry with your local post office or logistics carrier first, and simultaneously notify us via email. We will provide a full set of logistics documents to assist you in holding the carrier accountable.</p>
<p>Once the local logistics carrier issues an official lost parcel certificate, you may choose between a free reshipment or a full refund.</p>
<div class="divider"></div>
<h2>VIII. Lifetime Craftsmanship Warranty Service</h2>
<p>All jewelry under the LunaMar Jewelry brand enjoys a lifetime craftsmanship warranty.</p>
<p>Provided the jewelry is properly cared for under normal conditions, we offer free repair or replacement services for non-artificial manufacturing defects, such as loose gemstones or cracked metal mountings caused by factory craftsmanship issues.</p>
<p>The warranty does not cover everyday wear and tear, accidental artificial damage, unauthorized alterations, or damage caused by improper wear.</p>
</div>
</div>
</body>
Will my personal information be safe?
A: Absolutely. We use 256-bit SSL encryption for all transactions, never store your full card number, and never share your personal information with third parties. See our Privacy Policy for details.